FREQUENTLY ASKED WARRANTY QUESTIONS
Why do I need an Animal Damage Protection Warranty?
Your home or business is oftentimes your biggest investment- both emotionally and financially. Unexpected repair of animal damage can easily strain your budget, and finding an approved and insured contractor to solve your problem can be stressful and inconvenient. While a home warranty cannot prevent wildlife from trying to gain access to your home, it can provide you with peace of mind in knowing that your property is safeguarded against animal invasions at the areas that Critter Control has repaired.
How does an Animal Damage Protection Warranty work?
When a covered repair is breached, request service by calling 1-800-CRITTER to speak with a customer service representative. After your service request is received, one of our Certified Wildlife Specialists will contact you to schedule a time to diagnose your problem. Once we have gathered the necessary information on where the point of entry occurred, we will advise you as to the next steps needed to re-secure your property.
Is everything in my home covered by the Animal Damage Protection Warranty?
No. Just the repairs we have previously performed, without non-warranty contingency. While not everything is covered, we do offer reduced service call fees for many of the most frequently encountered and troublesome critters, including those that don’t actually gain access to your home (stinging insects, moles, birds, etc.).
How many times can I use my Animal Damage Protection Warranty?
Unlimited during your contract term for covered repairs (service call fees apply for non-covered incidents).
What if I have a problem that is not covered?
If the problem is not a covered warranty item, the specialist that provides the inspection will advise you as to what our recommendations are to resolve the conflict. This can include reduced service call fees for any additional animal removal/control or additional repairs of new entry points. For covered repairs, there will be no fees for animals removed (if they gain access through our repair), or additional repairs to the entry site on which we previously provided exclusion.
The service guarantee of repairs on your structure will expire on the same month and day that it was effective, in consideration of the warranty period indicated on your certificate. Below is an example of the damage protection warranty that you will receive from Critter Control after qualifying repairs: